A knowledge-based material selector using Quality Function Deployment principles
نویسندگان
چکیده
منابع مشابه
A Quality Function Deployment Based Approach in Service Quality Analysis to Improve Customer Satisfaction
In metropolitan development management, quality of public services is influential in every public sector to satisfaction of citizens on quality of services. Nowadays, satisfaction are with such important matters that should be considered in the planning, implementation, management and maintenance of many public services such as subway, transportation, traffics, parks, markets and so on. Th...
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Quality function deployment (QFD) is a customer-driven quality management and product development system for achieving higher customer satisfaction. It is necessary to determine relationships between customer requirements (CRs) and technical requirements (TRs), as well as correlation among the TRs themselves. Such data are usually ambiguous and fuzzy and people have different judgments about th...
متن کاملa quality function deployment based approach in service quality analysis to improve customer satisfaction
in metropolitan development management, quality of public services is influential in every public sector to satisfaction of citizens on quality of services. nowadays, satisfaction are with such important matters that should be considered in the planning, implementation, management and maintenance of many public services such as subway, transportation, traffics, parks, markets and so on. the pur...
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(QFD) tools are limited in their use and their reuse. Computational tools can alleviate these limitations. In addition, Artiicial Intelligence (AI) tools can further enhance the functionality of QFD tools. A graph-based information representation is proposed as the basis for integrating various QFD and AI tools. An architecture of a computational QFD (CQFD) tool based on the graph-based mod-eli...
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This paper describes the development of computational support tools for practically successful engineering techniques. The paper reviews the requirements for manual Quality Function Deployment techniques, presents them, and discusses their limitations. It argues that computational support tools can alleviate most of these limitations and that a graph-based information representation for such te...
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ژورنال
عنوان ژورنال: Product Management & Development
سال: 2012
ISSN: 1676-4056
DOI: 10.4322/pmd.2012.011